What to do if you find an error on the site

Sometimes, errors appear on our website. Information about these errors is displayed in the upper right or left corner of the page. Such errors may be caused by browser extensions or other external factors. Occasionally, they are related to the functioning of our website.

Some errors have typical causes. If you've completed the described steps, but the errors have not disappeared, contact us via the form above or viaTickets on the top panel of the website. Also, you can contact us via the bot in Telegram.

There is an error on the website or an element (button, widget, etc.) is not displayed.

Frequent cause: extensions and programs that affect the ads display (AdBlock, uBlock and their analogues, antivirus programs, etc.), as well as VPNs.

1. Open the page in the browser's incognito mode and check if the page is displayed correctly. By default, extensions in incognito mode are disabled. If you have extensions enabled in incognito mode, disable them.
2. If the page is displayed correctly without extensions, enable extensions one at a time and reload the page to find out which extension is causing the error.
3. Add the website topvisor.com in the exceptions in the extension settings, if it has such an opportunity.
4. If there are still problems on the page without extensions, use the instructions below.

How to send error data

1. Open the developer console on the error page (In Google Chrome on Windows you need to press F12, on macOS the combination fn + F12).
2. Refresh the page and repeat the steps that cause the error.
3. Open Console on Console tab, right‑click on an empty space and select Save as:
   
   
4. Open Network tab and clickDownload  — the file with the extension .HAR will be saved:
   
   
5. Send to Support the following information viachat or in any other convenient way:
   • full‑screen screenshot of the page with an error.
   • Console log and HAR file;
   • information about your operating system, as well as the name and version of the browser.